These Terms and Conditions (“Terms” or “Agreement”) govern your access to and use of the Travelwise platform and related services (the “Service”), owned and operated by PRISM, doing business as Travelwise (“Travelwise,” “we,” “us,” or “our”). By accessing or using the Service, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
The Travelwise Service is a platform designed to assist individuals, particularly families, in planning, organizing, and managing travel. Key features include:
We may update these Terms from time to time. Changes will be posted on the platform, and the updated Terms will become effective immediately upon posting. Material changes will be communicated via email or a prominent notice on the Service. Continued use of the Service after such changes constitutes acceptance of the revised Terms.
To access certain features, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration and to promptly update such information as necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate your account at our discretion for violations of these Terms or unlawful activities.
We grant you a limited, non-exclusive and non-transferable license to access and use the Service for personal, non-commercial purposes, subject to these Terms.
You retain ownership of any Content you submit through the Service. By submitting Content, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and distribute such Content solely in connection with providing and improving the Service.
Users agree not to:
Users and third parties are expressly prohibited from using automated systems, bots, or scraping tools to access, extract, or use any content from the Service for any purpose, including but not limited to resale, redistribution, or training machine learning models. Violators may be subject to legal action.
We collect personal data such as names, email addresses, and travel preferences to enhance your experience. For details on how we collect, use, and protect your data, please review our Privacy Policy.
If you are located in the European Union (“EU”) or European Economic Area (“EEA”), your personal data will be processed in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Certain features of the Service may involve third-party providers. These providers operate under their own terms and privacy policies. We are not responsible for their practices.
For EU residents, we ensure that our agreements with third-party providers comply with GDPR and other relevant EU regulations.
To access premium features of the Service, you may need to subscribe to a paid plan. The subscription terms and fees will be clearly outlined during the sign-up or purchase process. Subscription fees are billed on a recurring basis (annually), depending on the plan you choose. You agree to pay all applicable fees for the subscription you select.
If you are eligible for a free trial, you may access certain premium features for a limited time at no charge. The free trial does not require a credit card but does require phone number verification. You will not be automatically enrolled in a paid subscription after the trial ends. If you wish to continue using premium features, you must manually select and subscribe to a paid plan before the trial expires.
You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of the current billing cycle, and you will retain access to premium features until that time.
If you are a consumer residing in the EU, you have the right to withdraw from a subscription or purchase of digital services within 14 days of the purchase date without providing a reason, unless you have explicitly started using the service during this period. To withdraw from your purchase, contact us at support@travelwise.com with your order details. Refunds will be processed within 14 days of receiving your withdrawal request.
We accept payment via major credit cards, PayPal, and other approved methods. Payments are securely processed by third-party payment processors. By providing payment information, you agree to authorize the charges for your selected subscription plan.
If you believe there has been an error in billing or a charge that you do not recognize, please contact us at support@travelwise.com within 30 days of the charge. We will investigate and work to resolve the issue promptly.
We may modify the pricing for subscriptions from time to time. You will be notified at least 30 days in advance of any changes, and such changes will only apply to the next billing cycle.
All intellectual property rights in the Service, including trademarks, logos, and proprietary technology, are owned by Travelwise or its licensors. Unauthorized use is strictly prohibited.
You may not copy, modify, distribute, or reverse-engineer the Service or any portion thereof without prior written consent.
The Service is provided “AS IS.” We do not guarantee the accuracy or reliability of travel information, itineraries, or recommendations.
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service. In any event, our maximum liability to you shall not exceed the amount you paid for your subscription to the Service.
We are not liable for delays or failures caused by circumstances beyond our control, including natural disasters, technical issues, or government actions.
For users residing outside the European Union (“EU”), all disputes arising out of or related to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in California, United States, unless both parties agree to an alternative location. You have the right to opt out of arbitration within 30 days of creating your account by contacting us at support@travelwise.com.
If you are a consumer residing in the EU, disputes arising under these Terms may be resolved through the courts of your country of residence. This provision does not limit your rights under EU consumer protection laws or your ability to access Alternative Dispute Resolution (ADR) mechanisms, as outlined below.
For EU residents, we provide the option to use ADR mechanisms to resolve disputes in a fair, impartial, and efficient manner. ADR is a low-cost alternative to court proceedings, designed to simplify the resolution of disputes.
10.1.1 Online Dispute Resolution (ODR) Platform In accordance with Regulation (EU) No 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform, which can be accessed at https://ec.europa.eu/consumers/odr/. This platform allows consumers to file complaints regarding online transactions and facilitates resolution through designated ADR bodies.
10.1.2 Contact Information Before engaging in ADR, we encourage users to contact us directly at support@travelwise.com to resolve disputes amicably. If we are unable to resolve the issue, we will provide additional information about appropriate ADR bodies you can contact for further assistance.
This Agreement is governed by the laws of the State of California, excluding its conflict of law principles.
For EU residents, local laws of your country of residence will apply where required by EU consumer protection regulations.courts.
The Service may include links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party entities.
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We respect the intellectual property rights of others and comply with the Digital Millennium Copyright Act (DMCA). If you believe that your copyrighted work has been infringed upon on the Travelwise platform, please follow the procedures outlined below to submit a DMCA Takedown Notice.
If you believe that any content on the Service infringes your copyright, you may submit a written notice to our designated copyright agent. Your notice must include the following:
Upon receiving a valid DMCA takedown notice, we will act promptly to remove or disable access to the allegedly infringing content.
If you believe that your content was removed due to a mistake or misidentification, you may submit a counter-notice to our designated copyright agent. Your counter-notice must include the following:
If we receive a valid counter-notice, we may reinstate the removed content within 10-14 business days unless the original claimant files a lawsuit to prevent such reinstatement.
We may suspend or terminate the accounts of users who are found to be repeat infringers in accordance with the DMCA.
If you need to submit a DMCA notice or counter-notice, please contact our designated copyright agent at: dmca@travelwise.com
We comply with all applicable legal and regulatory standards, including EU-specific regulations such as the General Data Protection Regulation (GDPR), the Digital Services Act (DSA), and the E-Commerce Directive.
For EU residents, we ensure transparency in how personalized recommendations, such as travel suggestions and itinerary planning, are generated. The criteria used to deliver recommendations include, but are not limited to:
You may request additional details on how recommendations are tailored by contacting privacy@travelwise.com
We provide an accessible mechanism for EU users to report illegal content shared on the platform. Users can submit reports by:
Reported content will be reviewed promptly in compliance with the DSA, and actions (e.g., removal or retention) will be communicated to the reporting user.
EU users whose content has been removed or whose accounts have been suspended can:
In compliance with Article 5 of the E-Commerce Directive, we provide the following information to ensure transparency and accessibility:
For any questions, concerns, or complaints regarding the Service, you may contact us using the details provided above.
We comply with EU regulations regarding unsolicited communications as outlined in Article 6 of the E-Commerce Directive:
For any questions, concerns, or complaints regarding the Service, you may contact us using the details provided above.
Questions about the Terms of Service should be sent to us at support@travelwise.com.